We swapped our 3 year old grandson's Britax car seat from my husband's car into mine (a little Hyundai i10) but it seemed too wobbly, so I took it to our local Halfords store in Bromsgrove. Without hesitation, Rob, an extremely pleasant young man, went straight out to fix it correctly and showed me where I'd been going wrong with the strap adjustment. He couldn't have been more helpful. We have always been impressed with the staff at Bromsgrove, having purchased grandchildren's bikes as well as this car seat. But, I'd really like a special mention for Rob today (with shaved head and beard!). Well done Rob.