Very bad experience. Booked in Mot plus service on Monday 7th of May. They said car would be ready the next day. Monday they called to say car needed brakes replacement and being bank holiday I would have to wait until Tuesday to get it back. Quote was 611 pounds, with 168 for both brake shoes, 156.87 for brakes and 74.05 for windscreen pump, plus mot and service. Tuesday they called to say that the car was not ready as it was bank holiday, which I can understand. Wedsneday I had to call as they were not calling back. They said next day. They said it was due to ordering the wrong brakes. Thursday I went to collect the car to discover that I had to pay 820 instead of 611. Because the 156.87 was to be doubled, as the price was for one brake only. Plus there is a charge of 33£ for windscreen blade, never quoted, and we had ours new in the back in the back of the car ready to be changed by us for 5£...finally, when driving, we discovered that having they touched our windscreen pump, now if we want to pump water to the front screen we need to select the command to pump water to the back screen (they inverted some cables...). called complaint service, waited 30 minutes, went through booking system...the lady kindly filled in complaint. I am pretty sure nothing will happen. Be careful with these criminals.
6 years ago
Halfords has a
2.5
average rating
from
1,330
reviews
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