My wife wanted to buy a new hybrid bike, while I needed a repair to be carried out on my bike because the chain was slipping. I explained to the staff member that the slipping occurred only on the centre chain ring and this would need replacing. His attitude to me was most patronising and spoke as if to a fool, who knew nothing. I was told that it would be necessary to replace the whole drive system......chain rings, cogset and chain. (In fact I had just fitted a new chain.) My wife, who witnessed the whole episode, decided she did not want to buy a bike from a business that would treat a prospective customer with such contempt; she suggested we leave. I took my bicycle to a small independent bike shop. The worn chain ring was replaced at minimal cost and my wife placed an order for a new bike. Previously, I have had positive experiences at Halfords, but I fear I shall have no more; I shall not visit them again.