I made an appointment for a 30 minute trial on the Pendleton E Bike. After spending 10 minutes at the counter organising this I was told to bring ID and a debit card the following week and the bike would be ready set up for me. When I arrived the store assistant said he had no details of my appointment and of course the bike was still upstairs tied up with the others. He proceeded to inform me that he had a lady coming in to test a Carrera who was definitely purchasing it. I felt at that instance I was dismissed of no interest to him. He did not speak to myself and my husband last week. We both want electric bikes and I really liked the Pendleton and was about to talk about purchasing it when the assistant who booked me in advised me to ride it first to see what I thought. The assistant who served me the week before apparently no longer works at Halfords and the one I dealt with today, I would not deal with again. As a customer he did nothing to encourage me to make another appointment or find out my requirements or indeed offer to set the bike up for me at that time. He was more interested in his 'definite purchase' customer. I will purchase a step through electric bike similar to the Pendleton, but I very much doubt it will be from Halfords