Wish i had read reviews before buying a bike from its Wallasey store. Chain went on bike within two months and I was told they do not cover moving parts on a bike so only the frame is covered!
So you are aware this does not affect your consumer rights and i have written to them to repair the bike under Consumer Rights Act 2015. If they do not do this i am advised the bike can be rejected as "goods not of a satisfactory quality". Customer services have advised it is up to me to prove it was faulty however legal advice has informed me that within six months it is up to them to prove it was my fault. This national company have been an absolute disgrace to deal with from store to customer services and i would not recommend anyone to deal with them. They said they would fix the bike for 65 pound at my cost and have since reduced the cost to fix by 30 pounds to 35 pound. This might seem petty but there actions are such that i will take this all the way. This is the same store that would not help a lady with her car on a Saturday and tells you everything about their attitude to customers.
5 years ago
Halfords has a
2.5
average rating
from
1,330
reviews
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