Ordered a £999.99 Boardman bike from Bishopbriggs Halfords. I was told the bike would be ready for collection on the Saturday at 12 noon. I duly arrived in store at noon. I presented my collection paperwork to a Halfords member of staff (Stuart) and, after some frantic discussions were had between him and his colleague, I was told the bike wasn't ready. When I told him I was advised that my collection time was noon and asked why no one had thought it appropriate to contact me to tell me it wouldn't be ready - I was met with a simple response - 'We're very busy...you'll need to come back in an hour'. Given that I live 20 minutes from the store, it was hardly worth my while going away and coming back. Therefore I waited. An hour passed and still no bike. It ended up being presented to me at 1:30pm - one and a half hours later when they knew I was waiting. No apologies, none of the service other customers were receiving - explaining how things worked, six week service, etc. Complained and, after a few emails from customer services referring to a 'suitable resolution', was eventually contacted by an assistant manager at the store who simply called to apologise for his colleagues bad attitude but went on to condone the poor level of customer service by stating - 'he must have been stressed because we were busy'. Very poor show. I will not be returning to Halfords as the customer experience was very poor. Into the bargain, I had to adjust my gears because they weren't changing correctly, I had to adjust both sets of hydraulic brakes because the pads were rubbing against the discs - I've only ridden it once since collecting it but hopefully there will be no further issues. (Wish I'd went to Dales Cycles for proper service).