My car went in for a tyre change and wheel alignment. Instead it came out with a large dent next to the wheel arch the tyre was changed. They are so inept that the service centre, customer service manager (Richard Broomhall) and area manager (Rayleigh and Essex) told me that it was not caused by them and described a completely different car that had been brought in. Now if they cannot tell 2 cars apart that is telling in itself especially as they are part of the motor industry. They acknowledged causing the damage, at least the area manager did and offered to pay for repairs or partial payment depending on price. Since finding 2 prices, which one is minimal, he has ignored all calls, gone to ground. That is poor customer service and cowardly to not even discuss this further after acknowledgment of guilt. I understand that Halfords is not staffed with the brightest individuals and suspect you would be hard pressed to find any qualifications between the staff members but I would have thought they should be competent enough to action a tyre change without damaging a car. I'm now going to pursue this via the complaints procedure as it is ridiculous they cannot pay the money for repair after accepting culpability. Better to go to a more competent autocentre or small garage and don't waste your time with this company unfit to perform basic car repairs.