Absolutely appalling,the website allows you to reserve items for collection at your local store after one hour. In reality this never happens & I've tried three times in three days with three different products. When you arrive to collect them the store managers excuses vary from "they must have been pinched" to "its a computer glitch due to the extended Christmas holidays" & finally "we no longer stock that product range". I've got my reply,"use them when the product isn't available anywhere else & I'm desperate" from now on & I've been a faithful customer for over forty years,sorry all good things come to an end & that might include the Halfords business in my opinion unless they can get their act together.