Halfords diabolical Autocentre Service MANCHESTER ROAD,BOLTON
Tues 29/10/2019 @ 1pm
HALFORDS ... MANCHESTER ROAD,BOLTON
After searching online for a car battery, I decided to settle on purchasing from Halfords.The battery was £125 + £15 fitting,I took all the details and drove to Halfords Autocentre Reception on Manchester Road,Bolton.
On my arrival there was just 1 customer in reception I assumed he'd just had work done as the person in reception was printing out his receipt, the guy said to me "I won't be a minute" after 10 minutes I was pacing up and down,just then two women walked in.
Eventually the guy asked what I wanted,I asked if there was any chance they could fit me a battery,I gave him all the details of the battery and price I had been quoted by Halfords online.
After wasting my breath giving him all the details,he decided to check himself and then told me "it's £140 fitted" (fancy that same price as I told him) then he said "I will have to nip next door to check if we have any, as it is a big battery "I won't be a sec
2.
He then turned to the women at the back of me and asked if he could help them, after all this time being messed about I blew up and told him to forget it! Just before leaving I told him serve one customer at a time,he then mumbled "I won't be long" I walked out.
I tried to phone Halfords,guess what? A long,long wait,I hung up in the end.
If the rest of the staff are as slow and as the snail that served me (no he didn't actually serve me,he decided to serve somebody who came in after me.) they certainly need training.
I have been a store manager for over 20 yrs and any member of my staff were as utterly incompetent as this assistant,they would certainly be getting a verbal warning,why pay bad staff when there is plenty good sales staff out of work.
5 years ago
Halfords has a
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