Dreadful from start to finish.... Ordered a girls scaled down moped on line , did not receive an order confirmation, although money was taken from my bank and a KLARNA plan set up. I assumed my order had not gone through... however two days later delivery van turned up with the order, still no delivery note or invoice with the delivery...the bike was far too small for my daughter so decided to repack it just return to Halfords. The customer facing person was just awful, she kept asking for an order number I had never been given and was most unhelpful. I had to threaten a formal complaint before she bothered herself enough to look for the order from my personal details. I am in the process of returning but have still not been given an order number so not confident the package will find its way back to the right account and I will not be refunded. Needless to say I shall not be shopping with Halfords again online or otherwise..