We had our car repaired (total cost over 1k) and 2weeks later all electronic failed whilst driving. Absolutely horrific experience, especially with my 10month old in the car... We took the car back to the service and couple of days later they advised the suspension belt they've replaced failed and its completely damaged. Long story short, the car is in service since Monday 20th October and since then, they've done various repairs and replaced various parts in it and it still hasn't been fixed and they actually don't even know what is causing the issue. There is very poor communication with the service it self, they almost never call with an update and don't even pick up the phone. I was in touch with customers servise, where senior claim manager advised me, the area manager will call me, however, they haven't...this was last Tuesday.. I've tried to contact them on numerous occasions by email and phone and I am being completely ignored. Absolutely no answer whatsoever. Out of the frustration, I've called regular CS this morning where I was advised the manager will call me today and shockingly, they've failed to call again. This is 3th time i was promised a phone call and they don't even have a decency to do that. This has been absolutely dreadful experience from the start and unfortunately it hasn't finished yet. Shame I cannot give 0 star rating!