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Alexander Lasseter
Halfords Store Nightmare Update Halfords accept responsibility for their mechanics negligence but refuses to replace the bike or refund the full market value for mine?! I took a newly professionally painted racing cycle to Halfords in Blackpool for rebuild, their mechanic destroyed the bike in the process (by Halfords own admission “the integrity of the frame has been compromised beyond use”). Halfords refuses to replace the frame and fork which they damaged and pay for repainting, my preferred choice instead of the offer of £220, “take it or leave it”?! After almost four months battle (since September 2019) to resolve the matter but to no avail I employed the services of an Alternative Dispute Resolution (ADR) before the Small claim court which Halfords refused to engage with. I am now being forced by Halfords to proceed with a small claim court in January 2019. I will provide a monthly update of the progress both on Google & Trustpilot.
4 years ago
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Halfords has a 2.5 average rating from 1,330 reviews

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