Very ignorant staff member who served me . I went to Selly Oak store to return an item and also to pick up a new order. I was asked for the receipt which I could not instantly find on my phone but she had the order receipt which was with the return item of which I thought was the receipt as it contained all the details of the purchase but she said was no good and I should of had the receipt ready on my phone before going into the shop, and I said there was nothing on the returns section that stated that otherwise I would of. She argued that it was, shame she obviously does not read her own business website. In the meantime I had then found the receipt but with the distancing rule you have in store she could not even see it anyway. Only for her to say it does not matter she sorted it anyway. So why did she not deal with it like that in the first place instead of all the caffuffle.