I've been so let down by Halfords having decided to order a bike online from them for my youngest daughter. Having gone to store to collect it today, the bike has not been built as ordered, and the personalisation requested has not been supplied. The local store staff are not fussed, as it is nothing to do with them. The online staff conveniently cannot be contacted by telephone, so a bad situation has immediately become far worse. Halfords only customer service offering to us is a robot responder that does not process conversation beyond advising you to refer to the store, so I'm basically left with a little girl in tears - no bike for her to ride, and unfortunately no positive resolution on the horizon. What a great company to misplace your trust with! The experience has been pants and I regret ever having made a purchase from them. So, please think twice before you spend your hard earned money with Halfords, they just don’t care. There are many good bike shops out there that do value customers & I'd advise anyone buying to go to them instead - in hindsight, I wish I had.