Had my bike delivered after waiting for 3 weeks. I was excited to get my bike and bought everything ready for it to be delivered. I had paid £25 for the delivery and I imagined a Halfords can and employee pulling up and delivering it. Instead, I had a delivery from Parcel Force where I had to help carry a massive box containing the bike off the road and take it into my house. Straight away I was thinking is this really my parcel. The box was already wide open with my prebuilt bile upside down inside the box with absolutely no wrapping. Just a bike upside down in an empty narrow box with other boxes and papers floating about. After pulling it out I noticed that these moving boxes had smashed the back reflector and numerous scratches over the bike. I contacted Halfords store and they couldn't understand that Halfords had delivered a prebuilt bike. Was I the first? They then said to contact customer support. But I coolant get through I contacted Halfords via twitter. Who I then spoke to Kirsty. She seemed to care and offered me 10% discount. As I waited long enough for the bike and didn't want the stress of going through the process again, I accepted. Thinking that they would take the delivery charge off too since all of the issues began from that. I had £2.50 off the delivery. Kirsty then continued to say that I had accepted the previous offer and can't do anything more. I had to pay for the service that had caused all of this. Halfords clearly doesn't care about the experience of the customer and as soon as you've had itthey don't want to know. I had a look at parcel force delivery notes and they noted that the parcel was damaged and 2mins later the parcel was fixed. Think twice of getting a bike delivered as it's a terrible experience.