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Anonymous
The job seemed to be a problem I’m afraid When I saw Halfords we’re offering a free service on bikes for the NHS I thought marvellous. I rang the store at Barnsley who I have bought from before and had service plans with before and rated them highly in the past. To start with the guy thought it was a free health check until he realised it was a service worth £30. He booked me in, sort of, and I attended at the time he advised. I dropped the bike off albeit staff knew nothing of the appointment. I drove a mile home put the kettle on made a cup of tea, had a sip when the phone rang to say the service was complete. Really I thought? The caller, the manager of the shop seemed under pressure abrupt in his telephone manner, told me they didn’t have a trained technician on and if I wanted a full job doing I should take the bike to another branch at Doncaster or somewhere else that did. I wish I hadn’t bothered. I haven’t taken up any other NHS offer and indeed when I finish work I change and join normal queues that in theory I could walk to the front of. I don’t exploit any situation but really wanted to take up this opportunity to kick start my fitness program after the trauma of going to work during this tough time for all. Other staff that day at the side door of the store were first class. The manager who I never met - forget it.
4 years ago
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Halfords has a 2.5 average rating from 1,330 reviews

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