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Alistair Robinson
Good battery but not so good service to collect it I ordered the battery click and collect. I got a confirmation email and invoice. I got a txt to say expect a further txt to advis when my I could collect the battery. No txt by the next day. Could not get through on the phone. Went to the store in Clydebank and waited in a long queue due to the covid19 restrictions. Was then told very abruptly my battery had been collect ed the day before. When pressed to prove who collected the battery he could not. He said he could not do anything about it. I refused to accept this and he left to have another look. Returning again he said there was nothing he could do. I again refused to accept this. I waited a further 10 mins after which time he reappeared with a battery. No apology and no explanation. When I asked what happened I was told the computer must have gone wrong. Things can happen but I think this is far from Halfords usual good service and not even an apology. If you add a negative review on Halfords site they just moderate it and remove.
4 years ago
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Halfords has a 2.5 average rating from 1,330 reviews

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