Abysmal and Unprofessional!! Selling substandard bikes with bogus inspection reports!!! Be carefull anyone who's planning to spend your hard earned money on Halfords bikes!!! Ordered a brand new bike from Halfords for my niece's birthday coming up in two days so with the Halfords confirmation of collection from yesterday from 10:00 it was perfect timing for the birthday gift. So when received the email for ready to collect I went ahead to call the store Halfords Southampton Winchester Road just to make sure that there are no surprises. The operator on the phone assured me that the bike is fully complete and inspected and ready to collect. So went to collect the bike today driving down 35 miles from where I live to the Halfords store and the bike was handed over to me and only for me to notice that there are massive scratches and bruises on the stem, handle bars and the frame when paint and metal just scraped out something like it's run over by a train. Funny enough an inspection report also came with the bike confirming someone inspected the bike and signed for it. For anyone to miss that much of damage Halfords must employ inspectors that are literally blind. So too the bike back to the store and showed it to the operators who were rushing to close the 20 minutes to 18:00 first thing I here from the you sales assistant boy from Halfords is "Oh (not appropriate to mention the exact word here) man that's bad" his exact words in front of other customers. So my niece's birthday on Friday and the surprise gift is ruined and Halfords guys are saying that they don't know what do to with it and they don't have time to look at it now since they're closing in 20 minutes so asking me to come back the next day. I made a 70 mile round trip for this unprofessional and abysmal service from Halfords who employ unprofessional and incapable employees, produce bogus inspection reports to go with expensive bikes and take no effort to even apologizing for destroying a little girl's birthday. Truly appalling!!! Halfords master plan recover the lost sales from Covid19 seems to be selling substandard products to customers bogus inspection reports. Update 22/06/20 Just wanted to leave an update so the others like me wouldn’t fall into the same trap by the Halfords crooks. Be careful people >>>The bikes that you’re buying from Halfords website is not always NEW bikes!!! They sell you bikes that had been on display for the same price as a new bike so what you’re getting is a PRE-USED DISPLAY BIKE for the same price of a new bike and at no point in the sales process Halfords disclose this information. I was told this by the store manager of Halfords Southampton Winchester road store. Until I drove 35 miles to collect the ‘new’ bike I was expecting following placing an order for a new bike online and until I see the gashes on the handle bars and the frame Halfords did not tell me at any point that the bike that was sold to me for full price was a display bike which seemed as was being used for months. Funny enough they do an inspection and the inspection report clearly says that it’s fully inspected, no damages and signed for. Not only Halfords misleading customers, selling substandard products, are they also producing bogus inspection reports. This should be Illegal right? Seems like this is Helford’s 2020 Business recover plan!!! Sell any rubbish to customers at full price don’t worry about the product quality, service and customer standards. Halfords also not seems to be investing on training their employees, their technical capabilities are abysmal and customer service standards and shameful.