Had to pay upfront for child's bicycle. At due date for collection no contact from Store. Contacted on line support who sent request for store to contact me. No contact made. Went to store told is was having inspection fit for road not exact words used but the end result no bike. Next day still no conformation of bike when ready. Store not contactable. Seems looking at the reviews all seem negative with regards to buy bicycles from this retail stores. Problem must be with higher management, thus the low value of service by staff. Replace higher mangers then all will be sorted very quickly. Low moral and attitude is reflected in the work force which can only come from higher management.