After placing an order for a bicycle, I received a confirmation text saying I would receive another text when the bike was ready. It also mentioned on the tracking page that I would receive a phone call when it was ready. 2 days after the quoted collection date, and having not received any update from Halfords, I contacted their chat service for help. I was told that my order was now ready to collect. I asked why I wasn't updated, no text or phone call as promised and the tracking page still showed "Building in Store". I pointed this out and asked for an explanation but was told they didn't know but its ready now. I further pointed out that there had been no apology, no explanation, just "shut up and get your order now". At which point the chat is disconnected. Is this how you treat your customers? You make mistakes, don't apologise and cut me off?