On completing a shopping trip to Holland Market place, Spalding I found my car battery was flat. My wife and I are octogenarians who found ourselves without a mobile telephone. We were facing a thirty minutes walk home, with heavy shopping. Fortunately, there was a Halford's employee in Sainsburys and to come directly to the point - Cora of Halford's, Holland Market, came to our rescue. She, very efficiently and in reasonable time, installed a battery, which transpired was cheaper than one provided by Honda. My main praise for Cora is for the patience and politeness shown to an 85 year old who has been left behind by progress. When I informed her what my registration was, she heard B instead of V and repeated it back to me. Her voice was muffled by the mask she was wearing and I therefore confirmed the mistake. The manner in which Cora handled the entire confused situation was exemplary. W D Montague