Very poor experience and a very long saga which still continues. We bought 2 very expensive electric bikes which were due for delivery within 4 days (date of delivery was given at time of purchase). I waited in all day and they didn’t arrive. When I rang customer services they weren’t able to tell me when they would be delivered or by which courier either which was completely unhelpful. When they finally were delivered about 2 weeks later, the packaging was so poor that 1 bike arrived damaged. They wanted us to take it to local store (which is 30 miles away) but as it didn’t fit in our car my parents had to help us out here too. 3 days later the other bike had a battery fault and had to be returned this time by courier. Another day waiting in for a courier to collect the bike and they then refused To collect as the packing was ‘inadequate’- it was in the same packaging as it arrived in. Finally got the courier to take the bike with some persuasion the next day. I then waited in a 4th day to receive the new bike, which too arrived so badly packaged that the bottom of the box had fallen out and the courier had put all loose items into an Asda carrier bag! I hoped this would be the end to it, but in the process of all this Halfords had sent us an apology gift voucher which we used to buy a bike carrier (which is good) but the vouchers can only be used in store and the bike carrier only bought online, so I had to pay by card the full amount to have the store refund it and recharge the amount less the voucher in store. Having just checked my bank details I now realise that my online purchase was not refunded and they have taken instead a second payment in store for the same bike carrier, so I’m now left with this to sort out too. I have now overpaid by £269 as they have not refunded the money properly and only realised due to an overdue bank account. Unbelievably poor all round service.