Shockingly poor customer service and communications with this company - the UK's biggest retailer of bikes. I purchased a bike last Thursday and was told in their website it would be available to collect in store on the Saturday, two days later. I received a call from a rude member of staff who said that it wasn't in the store at all. I phoned up the customer service number only to be dumped back on the store to the same guy. I phoned them back again and got through to their call centre staff where I spoke to an extremely apologetic woman but she still could only ask the store what the issue was and got the same response from them. I was then promised it would be in store, built and ready for me today and I would receive a call. No such call ever came to me. I just phoned the store and cancelled the order. Avoid spending your money in this hellhole of a retailer and take your custom to somebody that actually values it. It isn't Halfords.