I would like to inform people of how bad my experience was with Halfords instore, online and customer service has been on a recent attempted purchase so as to warn other potential customers as to the incredibly poor service that may be expected when purchasing from Halfords. To summarise I bought items through Halfords Ebay a couple weeks ago. I was informed via the Ebay App that my items were ready for collection. I travelled to the store expecting my items to be ready for collection but ended up waiting for 30 minutes which meant I missed my dental appointment. I was told that ebay were at fault at first and that they would get the items re-ordered and they would let me know when they had arrived. I was called 4 days later and told that my items were ready for collection again. Again I travelled to the store and once more was left waiting 20 minutes for items that they searched for and could not find. I was told that it wasn’t their fault again and that Halfords ebay is not the same as Halfords (they use the same name and logo and have the same customer service though). I then waited a further 10minutes to receive a refund on my items and left the store to call the customer service people to explain the situation. They did attempt to call back and left a message. When I got home I checked the total I spent on ebay and found they had short changed me when refunding the amount instore. I spoke to the customer service line again on Monday and have been told after suggesting they make a donation to charity to make up for the inconvenience caused that they would compensate me with 10 pounds plus a 40p per mile refund. When I asked about the 2 and a half hours of my time wasted, they said they couldn’t do anything and this is how they resolve all customer complaints. I really feel as if Halfords haven’t taken the issue of wasting peoples time as if you look at the feedback on their ebay account it seems it is an ongoing issue of people being told their items are ready for collection but aren’t there. Other people have complained on the other negative feedback comments of struggling to get a refund on their mistakes in the past also. I used to think Halfords actually cared about their reputation, but I have been left absolutely infuriated by their apparent lack of valuing a regular customer. I have already found other outlets for all the items I needed and the other regular items I would buy from them.