I needed some fittings for roof bars for my Volvo at short notice due to a late availability break. On Monday 10th August I went to your Tamworth branch and saw Gavin. He told me he didn’t have any in store and ran a search at your other branches for me but unfortunately without any look. I told him I was due to go away on Saturday 15th so he ordered some in the hope they would arrive by the Friday/Saturday morning but he couldn’t guarantee they would arrive in time. However Gavin rang me on the Wednesday saying he had rang the depot and explained how urgent my order was and they had sorted it out and the fittings had arrived in store so he could fit them that day for me. I honestly can’t thank him enough as without him I wouldn’t have been able to go away. He was so professional, friendly and went well above what he needed to. He’s a real credit to your company and definitely a member of staff you should keep. Thanks again Gavin