I bought a generator from their website in early September. For 2 months they gave me the run around about whether it had been shipped. They charged me and sent me an email saying it had shipped. More calls and long waits on hold, and then finally, just shy of 2 months after I placed the order they called and admitted they’d never shipped it and told me they were giving me a refund. Zero apology from anyone through the whole process. I’ve since spoken to others who’ve had bad experiences with them. I will never consider buying anything from these people again.