Harbor Freight billed me for several items that never shipped, and shipped several items I never ordered. All from one particular warehouse. After 11 days of begging harbor freight via email, phone calls and social media, I have yet to be given any response at all.
* Two items came up missing from the Dillon, SC docs (I know this because the label was created, which is what happens moments before it is attached to the box an placed on the FedEx outgoing pallet...FedEx never received the box).
* The same warehouse neglected to include all the items in a different shipment (different tracking number)
* On a third shipment (yet a different tracking number, the same warehouse included several packages of zip ties I never ordered.
Harbor Freight refuses to address the issue
* I have contacted customer service several times by phone and many times by email over the past 11 days.
* I reached out to their social media department via facebook
* I called the Dillon, SC warehouse (since your customer service refused to do anything at all)
This is a clear cover up, as Harbor Freight has refused to address any of these issues for after 11 days of me continuously trying to get a response via phone, email, facebook.
* Air Impact Wrench: Mysteriously disappeared from the shipping dock, and they refuse to fulfill the order, even though they charged me for it.
* Air Ratchet: Mysteriously disappeared from the shipping dock, and you refuse to fulfill the order even though they charged me for it.
* Duct Tape: missing item supposed to be included with the Air Oil
* Zip Ties: Mysteriously arrived from Dillon SC without me ordering at all
I have had to open an investigation with FedEx, and have to wait for a billing cycle to open up Fraud / Theft investigations with my Credit Card Company
I seriously think they are going out of business, and just don't care about the consequences that other companies avoid like the plague.
2 years ago
Harbor Freight Tools has a
1.6
average rating
from
222
reviews
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