I am a life long loyal customer if harbor freight tools along with most of my family and friends and I've always had great customer service and help when I needed questions answered and no hassles when having to return a faulty item for a new replacement. I typically don't purchase an extended warranty unless the item is a big ticket item and there has only been a few over the year's. I purchased one of the 7X10" mini metal lathes a couple years back and paid a lot for it so I opted for the extended warranty. I now have a non working mini lathe that's no better than a paper weight without the replacement part's. I was under the impression that everytime a made a purchase and gave the clerk my phone number that it would be as good as any proof of purchase receipt. Now that I actually need to use my warranty for replacement parts Harbor Freight can't seem to find my warranty. I paid a good bit of money to have that protection for what? I feel cheated and ripped off. They have lost a life long customer and many other's i know will not give them their business . I hate to sound so negative, but I feel very let down by them.