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W Shannon
Bought a Union wall safe from Harbor Freight and went past the 90 days but when i went to install it, the instructions were incomplete and didnt even mention the hardware that was used or how to install. You wouldnt have even thought the supplied install instructions was for this safe. So i called Union Safe and the head guy in that dept didnt even understand what the instructions were for-their main guy over that dept! I called and asked if I could bring the merchandise back and manager said yes. When i got there she looked up my account and because it was more than 90 days refused to refund so I told her I was not taking it back and they could resale it! I was so frustrated with this whole ordeal. One star for rating is too much! Im a contractorand have bought a lot of stuff from there. Not anymore! I guess thats why they only have 1 1/2 stars on Google reviews! I walked out! And they wont even wink at reselling it and making proofit off customer. Btw, there customer service was no better!
9 months ago
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Harbor Freight Tools has a 1.6 average rating from 222 reviews

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