My Load Master utility tool box was bought three weeks ago in Clifton Park NY. In outfitting my trailer I have purchased hitch locks and more, I need three keys. With the exception of Harbor Freight it was easy to order a third key. Not so with Harbor Freight. The store manager was sympathetic, he told me to call corporate service department replacement parts. They do not handle spare keys. You could go to HD or LO. Nada. Leaving me with two options. Go to a small key shop $$ or order a better lock. The harbor freight lock is flimsy so replacement may be the best route. Sorry Harbor Freight, your customer service sucks.