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Past Customer
I went to return and exchange a product. The girl at the register must of been new. The first thing she said was, "you're returning all of this"? I said yes but may exchange your jack set for a metal ramp. I handed her my receipts, one for the jacks and the other for two products. All 3 items had not been opened. She looked at both of them and couldn't figure out where the products were on the receipt and suddenly said, I'm going to help the next customer first, and suddenly started speaking to a Mexican man in Spanish behind me. She was hispanic also. I said, Yo no habla espanol but you need to help me first. Call your manager. She walks over to a woman who had been gossiping with another employee or customer, and the woman (Dawn) approaches me. I said, your employee just blew me off. I need assistance returning my goods, Yo no habla espanol. The manager immediately said I was racist and needed to leave the store. I told her I wasn't driving 50 miles to another Harbor freight. She called a big Mexican man to the register, so I left the store. If anyone was racist it was the cashier. Very unprofessional employees at the Mt Pleasant, TX location. I'll never go there again. Hopefully the District Manager calls me back today. I left a message at their Calabasas headquarters.
4 months ago
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Harbor Freight Tools has a 1.6 average rating from 222 reviews

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