Bought a nail gun with warranty. It did not do what I needed it to so I took it back for a refund. I was charged a restocking fee of nearly $50 for a tool that was not used and only in my possession for about 3 hrs.
I was not told at purchase that there would be a restocking fee and the manager Scott at the Carrollton Ga store wasn’t very nice. It seemed he got aggravated when I questioned the policy and said I was not told of this at purchase. He actually said yes you were but he wasn’t there when I paid the lady. He acted like I was lying. I just needed him to explain this without acting like I was stupid or him getting an attitude. I’m a very loyal and frequent customer at this location.
3 months ago
Harbor Freight Tools has a
1.6
average rating
from
222
reviews
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