Bought item on 12/1/24 189.00 tool chest Was told they never received Black Friday shipment but could pick up in 12/3/24. Called before going down manager very rude refused say name said they not planning on getting these in until mid January I asked how to get my refund he said good luck in that. We do not give refunds until product arrives. So selling item knowing it never came into store then telling customers to come in a date pick up mind you they even wrote it in my receipt when to pickup. Manager then hung up on me. Called customer service they said what you expect us to do? Was told just go ti the store tell manager what happened go from there but these have been in back order since June. Ooo and don’t expect to get refund after 30 days she then hung up horrendous customer service