Sales pitch was good but install not so much. We purchased laminate flooring and carpet for our rental. Were happy with the carpet install but not with the laminate flooring lay in the dining room. One of the boards was cut too short and it wasn't a very tidy finish overall. Chris came around to look at the finished job and said he would discuss with the installer. Nothing is going to be done about the too short board and he sent us a picture of a product that we can use to finish the edging in the dining room. Their solution to the defects was to direct us to the products and for us to fix ourselves, which after paying so much isn't acceptable. He did arrange some more planks for the laundry to go under the laundry tub (which had not been installed when the flooring was laid so a gap was left) - but when the planks came in, just delivered to the door for us to install ourselves. Given that we know nothing about installing flooring, I thought this was pretty poor service - I mean, not everyone has a bench saw at their disposal. We felt like it was left to us to finish off because the installers couldn't be bothered to come back and tidy up their rough job. I doubt very much if a house building company were to engage Harrisons that they would receive such poor service. Will not use them again.