Very disappointed. Harrisons warranties aren’t worth the paper they’re written on.
We’ve never had a nylon carpet before, but as it is recommended for people with asthma, we opted for Tramonti 430, a solution dyed nylon carpet classified as ACCS6* REHDS 1* CLDS, 15-year fade and stain warranty & lifetime anti-static & installation warranty with 11mm invincible foam underlay for our upstairs bedrooms and hall.
In the master bedroom the carpet is behind the tiles in front of the ranch slider, so it doesn’t go right up to the door.
Harrisons recommend\ a window film to reduce fading. We were thinking of replacing the slider, so didn’t bother and were okay with colour fading, after all it’s a bedroom and not a high traffic area.
So, imagine our disappointment when, in less than 10 years the carpet has started to disintegrate, I can actually see through the carpet to the pink underlay in multiple places. But the colour of the carpet has not discoloured as much at all. Pity it’s falling apart.
The guy that came from Godfrey Hirst, was arrogant with his many years of experience in the industry…..
Told us it was sun fade, well yes, we can tell that, but what about the warranty, well that’s not with us, the carpet only has a life span of 5 years, and we are doing well with how long it has lasted.
How can you have a 15-year fade warranty on a carpet with a lifespan of 5 years? And apparently the window film isn’t a recommendation, it’s a requirement.
In the letter from Godfrey Hirst, they say they have had no other issues with this “batch” and do not consider it faulty. Funny how they only use the work batch not product.
Massive thumbs down for Harrisons
Massive thumbs down for Godfrey Hirst Feltex
Massive thumbs down for nylon carpet
1 year ago
Harrisons Carpet & Flooring has a
4.7
average rating
from
5,110
reviews
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