Having booked our Holiday to Turkey some 2.5 years ago, due to Covid we could not travel, we do have a date of the 28/8/2021, but that was cancelled once again due to Covid, we then were informed that our holiday had been changed to the 1st September,2022 without negotiation, we informed them that that date was not a viable date, due meeting a wedding party in Dalyan on the 29th August, Hays did not seem to understand about the timing, and then were going to charge us to change the date !! They have now informed us that the date outbound is the 27th August returning 14 days later. It was also found that Hays had removed from ALL of the holiday shops the reference number of the holiday making it impossible to track the Holiday, Head office has the details but NOT the local Hays office so no information can be got from the local Hays Holiday Shop !!