“Tried to review in hays site but won't allow me to??? Just realised after buying Turkish lira to put on prepaid currency card it's a really bad rate. I suppose that's where they make the money from. Realised after i could've used my own mastercard from my bank to do the same thing. Out in turkey.. Staff pretended they didn't know 🤣 luckily it was only fifty quid”
“Private pick up from airport arranged but nobody there when arrived, ended up asking Tui to help us (you booked flight thru them) who pointed us to a desk. Eventually a coach arrived to take us to destination, only ones on it, clearly forgotten our booking. Mediterranean hotel in Tenerife has been refurbished and acceptable Pool lovely but food always cold. Breakfast awful, cold eggs,beans, etc etc. evening no better. VERY DISAPPOINTING FOR 4\5 STAR.”
“This company is absolutely terrible, when booking your holiday they are all smiles and cannot do enough for you, but when they make a mistake costing us £1200 extra by amending my holiday without my consent and then lying about it, I even escalated my complaint to the highest to be told that it was my word against the advisors they even told me that they were not able to view cctv as the branch does not have cctv when clearly it does there are 3 cameras based in the shop, absolutely shocking customer service but hey ho another disgruntled customer and hays get away with it again never ever will I be using hays ever again and experience is a valuable peace of marketing.”
“I and my dad booked a f1 package to the Italian grandprix for my 40th birthday with hays travel the flight out was fine and the hotel we stayed at for 5 days was lovely but that's were good stuff ends.Hays didn't tell us that hotel was on industrial park or that it was 25 minutes from the center of Milan we told 2 day before we flew that we weren't get a transfer from the airport to the hotel.Also there was no holiday rep at the hotel or at race circuit but we were told be the staff hays travel that would a rep at the circuit be we had no way of contacting them.Also we we were told that there would be no race shuttle from hotel to circuit for the 3 day's me and my dad were at the circuit which was friday,saturday and sunday which we had all reddy paid for though hay's travel.We were told we could for the 3 day's we taxi's
for 3 days we were at the circuit we tryed this on the friday it was ok getting there but getting back was a lot more difficult we had no idear we the taxi pick up point's
were located we had to ask staff working at the track because there was no rep at the circuit unfortunately the staff at the circuit could not help but we manage to find one by pure luck just on one of the streets.After this we decieded to give the next 2 days at the circuit a miss which is shame because that what we came for 4 thousand pounds i don't this shows a good quality service from hays travel this why i will no be using them again”
“3 times in 18 months I have booked a jet2 holiday through hays travel to the same hotel with the same accommodation twice out of 3 times they have messed up the accommodation, had to sort it out myself last time and sign a letter to say I accepted a downgrade , so I've obviously overpaid in the first place, I will never set foot again in the runcorn branch or book a holiday again with hays , their response was basically a shrug of the shoulders”
“Terrible company, choose another as Hays don’t care.
They say customer service is at the heart of what they do, it means they lie as well!
Lots of great travel companies out there and Hays aren’t one of them.”
“Rated 1 out of 5 stars
do not take the free upgrade option…
do not take the free upgrade option when booking a cruise with this company.my wife and i booked our dream cruise through Hayes for a p&o cruise ,the day before we are due to leave we get an email saying that you have been upgraded to a better cabin, what a joke !!.
its the worst cabin on the ship that they could not sell so upgrade for free and sell your cabin to someone else . when we said we did not want it they said you have to keep it as the old one has be sold .
my wife suffers for mental heath issues , THIS HAS REALLY SPOILED OUR HOILDAY BEFORE IT STARTS .
DO NOT BOOK WITH HAYES TRAVEL.”
“Paid deposit of £790 , due to circumstanes had to cancel less than 48hrs and was told they would not refund the deposit , most places its 14 days refund , how ever the holiday was £20,000.all they were concerned about was transfer the holiday to another.
we have a holiday booked with them for a cruise in September 2024 which is paid for
disappointed is the word will not be doing business again.
what away to look after your customers.”
“Over inflating price of Mercury Travel's Grand Tour of South America. Booked direct with Mercury but Hays conned us out of our £500 deposit! We also paid for currency buy back at issue rate and found some extra currency after unpacking...Hays refused to exchange the currency at the original rate as you only have one chance and that's it! What a money grabbing company! Avoid!
Hays' cost £12,291 verses Mercury £10,598...a Hays' con of £1,693. Be warned!”
“What a shame, all staff so friendly and nice when your in booking your holiday.
When there is a problem, they really don't want to know and we was lied to our faces by Ellen once we was back off Holiday.
On the Hays website it said if your dissatisfied with your travel experience they offer a no quibble refund guarantee, went into store about this Ellen said I've never heard of that and other staff members shaking there head. it was literally on the main screen on Hays website, yet nobody knew about it or the company they work for.
due to being lied to our faces we would never step foot in that store or book with Hays again.
feel free to contact myself if anyone has had a complaint pre April 2024 as I have the screenshots that proves what was on there website at the time our holiday was booked.”
“We booked a Disneyland Paris holiday with Hays through Julie Painter and the customer service from start to finish was fantastic. Julie was available to talk to night or day, could always answer my questions and went above and beyond to ensure we knew everything we needed to know nefore we went. She truely is a Disney expert. On top of all of this, when my son got taken ill on holiday and had to stay a night in a French hospital, Julie was straight on the phone rearranging our ferry and getting us an extra night in the Disney hotel - both free of charge. This took so much stress off of us and I would definitely book through Julie again.”
“We booked a holiday in September 23 for May 24. Our holiday had to be cancelled as our dog needed emergency surgery within 2 weeks of our departure. We were not able to change the date. Friends said they would go and paid to transfer the names so they could go. We were just happy that it wasn't going to be wasted.
We needed proof we could not proceed with the holiday for our dog insurance but Hays were unable to do this. We got a scrappy piece of paper from the Doxford Park branch (not on headed notepaper) stating we changed the name of the booking. Unfortunately the insurance company would not accept this as it looked like a 5 year old had written it. Hays travel do not have headed notepaper.
Hays customer services were not much help either. They said we had gifted the holiday so it was not cancelled.
We have now lost our holiday, the money for it as we did not pay with a credit card and the travel insurance does not cover us for cancelling because of a pet.
I would not recommend Hays travel to anyone.”
“My flight back to Newcastle was cancelled due to the air traffic controllers strike in France last week. The lovely people at the Killingworth branch got in touch with me as soon as they found out. Together with their head office they booked me on Eurostar instead. All very efficient and very, very helpful. Thank you, Hays!”
“Hays travel gosforth are a lovely friendly helpful team especially Stacey we always deal with her she is so helpful nothings a bother for her I give her 10/10 for customer service and friendliness.”
“We have used Hays travel base in Bromborough, Wirral. Gill and her team are absolutely brilliant and very professional, never had a problem and will definitely use them for all our holiday bookings.”
