Please take my advice use another agent, We booked a last min trip to New York at Hempstead Valley branch, we paid extra for private taxi to our hotel and then back to the airport at the end of our stay, on arrival out taxi was not there, at the end of our trip our private taxi turned up so late we missed our flight, the cost we incurred were quite a lot, we reported that evening what had happened to Lauren and We were promised everything would be covered. It was not we have had so much grief and stress trying to get our money back, it just made the whole experience worthless.we ended up losing quite a lot of money. Lauren was no help what so ever, our first and last holiday using Hays.