approx 2 months ago i wanted to get prices on a flight to the philippines to visit my sik son,i gave all the info and explained i did not want a layover of more than 2 hours having checked out some airlines that do this.i also asked bout re serve seating on the aircraft and to leave uk anytime but to arrive at aquino airport in the afternoon.and gave a budget figure for this flight to the agent,which was well within the grasp of the airlines i checked. i told her i need the infor within 2 weeks so i could fly within the month,the agent all very nice on the tel told ,me she got all the details shess tem me back with 24/48 hours ,no call came,so i sent e mail to the branch st albans,did i get a reply NO,so then i tel them asked to speak to the person whose name i have now forgot but said she was the mngr,spoke to someone else there as the so call mngr ewas busy but shell pass on the message and get het to call me.did she NO.so dont tell me that Hays travel is all good,i tel a company called dial a flight got everything i wanted within 48 hrs paid them off i went.Service ?what service???