Absolutely useless customer service. I booked a once in a lifetime holiday in March to travel in October. Had o paperwork/ comformation since booking even after calling constantly and being reassured it's all OK. Just received the itinerary to find out the flights have changed. Called and was told its was down to American Airlines and not their fault. It I had known this earlier I wouldn't have paid the £6000 . Now no one will talk to me and they keep palming off. Looks like my only option will be camping on their doorsteps until someone talks to me. I haven't shouted or been rude yet but it's coming. Stay away from Hays Travel