I and my dad booked a f1 package to the Italian grandprix for my 40th birthday with hays travel the flight out was fine and the hotel we stayed at for 5 days was lovely but that's were good stuff ends.Hays didn't tell us that hotel was on industrial park or that it was 25 minutes from the center of Milan we told 2 day before we flew that we weren't get a transfer from the airport to the hotel.Also there was no holiday rep at the hotel or at race circuit but we were told be the staff hays travel that would a rep at the circuit be we had no way of contacting them.Also we we were told that there would be no race shuttle from hotel to circuit for the 3 day's me and my dad were at the circuit which was friday,saturday and sunday which we had all reddy paid for though hay's travel.We were told we could for the 3 day's we taxi's for 3 days we were at the circuit we tryed this on the friday it was ok getting there but getting back was a lot more difficult we had no idear we the taxi pick up point's were located we had to ask staff working at the track because there was no rep at the circuit unfortunately the staff at the circuit could not help but we manage to find one by pure luck just on one of the streets.After this we decieded to give the next 2 days at the circuit a miss which is shame because that what we came for 4 thousand pounds i don't this shows a good quality service from hays travel this why i will no be using them again