This company is absolutely terrible, when booking your holiday they are all smiles and cannot do enough for you, but when they make a mistake costing us £1200 extra by amending my holiday without my consent and then lying about it, I even escalated my complaint to the highest to be told that it was my word against the advisors they even told me that they were not able to view cctv as the branch does not have cctv when clearly it does there are 3 cameras based in the shop, absolutely shocking customer service but hey ho another disgruntled customer and hays get away with it again never ever will I be using hays ever again and experience is a valuable peace of marketing.