Well booked krakow in August for a party of 4 for 2 rooms only to find when we arrived the hotel had been cancelled.Phoned Hayes travel several times. 4 hours later they sent us to a hotel only to find after 30minute walk away from town they were already fully booked. We had completely lost all faith in Hayes resolving this at this point and had to ask help locally in Krakow as was now getting dark Fortunately a local hotel assisted us and made sure we all had accommodation for our holiday. Sorry to say Hayes travel could not resolve our problem could only appoligise and blame a third party involved in booking and cancelling our paid booking for our chosen hotel. Unbelievable,we would have been on the streets all weekend if it was not for local help. I had been recommended to try Hayes from my customers. Sorry to say they will never have my business again