We have always booked with hays traval in Sheffield chappletown and meadowhall branch. We booked a cruse with p&o jan but at to cancel because of waiting for a prostate problem. We contacted hays traval chappletown and they said p&0 can move it on to a other month.we moved it on till March. But in-between moving the cruise I went to hospital and they said I might need to go to hospital so I have waite for a appointment. So with this I couldn't go on my planed cruise in March.i spoke to hays traval and they said I can't move my cruise again or move it to other day .so not I have lost my deposit of£500.in which I think it's wrong .a I have contacted my insurance and they said I have got to contact hays. Because I'm fit to traval. Well no I'm not because I wouldn't be going to hospital in the first place . I am seeking more advice with this .I wanted to change my holiday but hays wouldn't change it.i will never use chappletown hays again .I have spent a lot of money in the past .but never again..