I booked a holiday with Hays travel , Airdrie, Scotland to Las Palmas on February 13. 2 2025. Initially they told me I had to make my way to hotel from airport myself as they didn't do transfer to my hotel.( fair enough ) although when I went to pay balance, a transfer was available for £50. (Curious). So I booked it. Paperwork told me someone will b waiting at airport with our name on card. No one was there. Eventually found our bus transfer. We were to be picked up at hotel on way back, but bus didn't arrive. I waited at hotel entrance for 2 hours prior to pick up. Hotel phoned the transfer Co. To b told we weren't at pick up point. Hotel new they were lying also. At Hotel it's all one way system, so no traffic can stop outside. Must drive into car park, where I was waiting. Although I could see Main Rd. from where I was. I've just had argument with Hays manager. Who says transfer Co. has GPS proof. ( not possible). Manager says he's not responsible. I say he took my money, so he is. Never deal with these robbers again. Also cost me 40 euros for taxi.( Could have missed flight.)