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Anonymous
During our move to UK from Canada as a military family with a 4 month old baby, I had my entire months breast milk supply frozen in my cooler bag. I was refused the ability to check the cooler as it was stated we had "too many checked bags" and was told to carry it on. While going through security, they refused to let me bring my milk. We tired tirelessly to resolve the issue with no help offerd. Then I had to stand there in tears, to see ALL of my milk being thrown out. I was not offered to have it checked or offered to "de thraw", it wasn't until another person mentioned they had that station, NO Staff offered until after it was all thrown out and at that point we'd have missed our flight. To de thraw all the milk would also make it spoil after 24hours. I was left with one bottle to feed my baby. They then took my cleaning spray to be able to clean any of my breast feeding supplies or bottle while traveling. I have never felt more violated of my human rights. The amount of time and money ( supplements to increase my supply, hours and hours of pumping, the supplies to pump and feed, the expensive cooler we got JUST for this trip and my milk) ALL GONE. I do understand that it was the airline who faulted by not allowing us to check the bag in the beginning, however, education to staff of the airport needs to be provided. I filed this complaint, they said not their issue, no education needed, have a nice day... Unbelievably disheartening.
1 month ago
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Heathrow Airport has a 1.6 average rating from 16 reviews

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