“By far the worst ground staff at any European airport. Over crowded, poor customer service, lack of professionalism and occasional racism incidents are the prominent hallmarks of Heathrow.”
“Eithan Airlines Airport Stuff
I found the airport staff to be less friendly and helpful than expected. They seemed a bit rushed and not as attentive to passenger needs. A little more warmth and willingness to assist would make a big difference in the overall experience. I hope the airline focuses on improving customer service at the airport to enhance the journey from start to finish.”
“A reminder that you do NOT need to go through the body scanner. You can ask for a manual pat down instead.
You cannot be forced, you have a choice. Just say no.”
“AT Terminal 2: Travelling on Italian (EU) Passport and going back home to Ireland where I live (for the last 30 year). I was asked for my residency permit by Passport Control. Don't they get educated on EU member countries? Shocking!!!”
“First ,after we landed we were on a bus for way too long. Then as we walk thru the airport and deal with airport personnel is it too much to ask for happy workers. The TSA lady was a very rude and condescending , as was the man that waves you thru. No one deserves to be put down or told not my problem.
Yes, we will be avoiding London from now on.”
“The combination British Airways + Heathrow is criminal: over the last 4 years we have had more than 20 BA flights going through Heathrow between myself, friends and colleagues, and not a single flight has arrived at the final destination within the same calendar day it was meant to - not only connecting flights get regularly cancelled with no same day alternative offered by British Airways, but what's even worse every single time:
1. There is no simple process provided by BA to obtain an overnight hotel and meal vouchers: the only option is to get those from a kiosk with usually about 4 operators serving hundreds of customers in line at any one time, meaning a queue no shorter than 3+ hours.
2. If you need to connect your bag from the first flight, this does not get released automatically: again the only option is a separate 2+ hours queue to get the bag released (note even if you went through the queue from 1., you still need to get through this additional queue to get your bag released), and then wait another 1-2 hours for the bag to reach the belt.
3. Passport control is between the kiosks for 1. and 2. - if you cross that, either by accident or to do 2., then you can no longer go back to the kiosk for 1. and get your overnight accommodation and meal voucher.
Meaning that not only one gets 1+ days delayed to their destination, but also has to spend the entire time until then fighting their way through procedures clearly made to push people to give up on receiving any of what they are due.
But that's not all: regularly when submitting claims for compensation, as normal for flights delayed for more than 3 hours, one eventually finds that even in situations where the responsibility for the delay/cancellation is clearly on British Airways (for instance, we've been on a flight where the BA pilot announced midnight that they forgot to add enough fuel for a short flight between Edinburgh and London, and hence decided to land in an airport away from Heathrow...), there is a fake report from Heathrow staff claiming some kind of force majeure like inclement weather (even when I'm truth there wasn't any) in order to relieve British Airways from their compensation duties.
I have travelled all continents and in no other airport or airway line there is a situation as appalling as the British Airways + Heathrow one.”
“During our move to UK from Canada as a military family with a 4 month old baby, I had my entire months breast milk supply frozen in my cooler bag. I was refused the ability to check the cooler as it was stated we had "too many checked bags" and was told to carry it on. While going through security, they refused to let me bring my milk. We tired tirelessly to resolve the issue with no help offerd. Then I had to stand there in tears, to see ALL of my milk being thrown out.
I was not offered to have it checked or offered to "de thraw", it wasn't until another person mentioned they had that station, NO Staff offered until after it was all thrown out and at that point we'd have missed our flight. To de thraw all the milk would also make it spoil after 24hours. I was left with one bottle to feed my baby. They then took my cleaning spray to be able to clean any of my breast feeding supplies or bottle while traveling. I have never felt more violated of my human rights. The amount of time and money ( supplements to increase my supply, hours and hours of pumping, the supplies to pump and feed, the expensive cooler we got JUST for this trip and my milk) ALL GONE.
I do understand that it was the airline who faulted by not allowing us to check the bag in the beginning, however, education to staff of the airport needs to be provided.
I filed this complaint, they said not their issue, no education needed, have a nice day...
Unbelievably disheartening.”
“The most horrid security check experience I have ever had. A bunch of rude boys/girls that didn’t try hard at school now in a job where they take it out on everyone else. A truly ugly experience. Bring on Elon Musks robots!”
“Going through security my bag gets checked and out of 3 perfumes and other liquids the SOB picks the most expensive 3.4 oz. Of INITIO $400 usd worth. He got upset because I complained and threat me with calling the police and having me arrested. Of course I walked away, the power trip he had would have landed my in jail. That POS MDRFKR. Is worth $400.00 he thinks he can humiliate people by threats of arrest. Avoid Heathrow Airport if you can.”
“The worst ever airport experience !!! This is happening everytime we land London !! Where are these govts focussed on !!
Hours long queue just to pass immigration after long hrs flights !!! Stupids needs to learn how to manage airports from gulf or atleast any asian countries …!! Crappy creapy fu**in sh1ts”
“Terminal 3 Security staff are rude
Train them in customer service they have the attitude they are above the law and do as they say Open your bag and do not touch it
I travel all over the world and can safely say they all have the worst attitudes when having to go through airport security”
“My husband 88years,me 75 had very bad experience at Heathrow as we requested for wheel chair assistance after reaching London from Hyderabad by flight no.BA276 in the afternoon.We had to walk to buggy,then dropped at Building A of terminal 5 where Very rude behaviour of the desk providing wheel chair. We were made to wait for long.Then wheel chairs were given for clearing security then buggy to B gates. Gates were announced 15 mins before boarding.Worst part is we were made to walk long distance with hand luggage for boarding flight BA189 5th July to board the bus ourselves.They don't serve luggage they only serve humans the person said at BA189 gate.We travelled standing in bus.Climbed very steep stairs. Could not carry hand luggage up the stairs.Requested some passerby.Horrible service, worst eexperience no wheel chairs in sight,very rude behaviour of wheel chair handling staff.The flight hostesses and steward were excellent. Except for this rude behaviour of the staff.The aircraft staff said they are not responsible and the Heathrow Airport staff providing wheel chairs are responsible.No wheel chairs were in sight near Boarding gate 189 B43.”
“Poor scanning of hand luggage; slow and v inefficient.
Ridiculous zoned boarding process. It didn't seem to work at all. Boarding of a narrow bodied jet took over 30 mins”
“More concerned with commerce than travel. Poor directions, idiocy rules. Paranoid & slow TSA. No posting of flight gate, delayed flight. No staff. Do you hate Americans?”
