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Anonymous
Why is it impossible to change something as simple as a freaking profile picture! I called three times and the first time the guy I was speaking to hung up on me. They told to me send a request to change my profile picture so I send it explaining that I need to change the picture so it can reflect me (is not an actual picture of me) and allow me to deliver food. I write in the request multiple times that the picture is not of me and does not reflect what I actually look like and they freaking tell me that “it seems to match your rider pfp so you can’t change it” I had to then call for the 3rd time about a freaking profile picture for them to only tell me to make another written request to change my profile picture. Whoever decided to make it this difficult to change a profile picture is Satan himself I swear to god I’ve never seen such a complicated mess over changing a profile picture. Still waiting as this issue has still not been resolved after 3 days. Patrick was a complete jerk and hung up on me and the lady I’m talking to know seems to care but can’t do anything but tell me to make another request, have I found hell?
2 years ago
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Alice, Customer Support

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