I was picked up late in the evening. As the driver pulled up to my house, I told her to pull up behind my husband's vehicle so she didn't block the side street. She drove a few feet further as if she didn't hear me - and proceeded to block the road. A car was waiting for her to move out of the way. She got very flustered - yanked my suitcase out of her trunk and took off. My backpack containing my wallet, charger, and epilepsy medication was still in her car. I managed to catch her at the end of my street - I was running, shouting, waving my arms. She either ignored me or didn't see me. I promptly called uber support which connected me to her. She wouldn't answer so I left a message. She never responded to me. I called her a few times the following morning before she finally picked up. Her excuse was, she turned off her alerts or whatever when she went into the grocery store less than a block away from my house to use the restroom. She said she then picked up another passenger (her uber "app" was off so she never received calls or messages... but she picked up another client right after me....??). She said she realized the mistake when the passenger handed her my backpack thinking it was hers. I was frustrated but let her know that I could meet her in a parking lot or a public place near where she lived so she didn't have to go out of her way to bring me my backpack. She declined and brought it back to me that even. Despite all of this, I was still charged a $15 return bag fee. One of my medications was missing from the backpack. I wrote several emails explaining all this to Uber support, and they just kept sending back the patented response that my driver had to go out of her way to return my bag. I will never use or Uber again.