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Sonia A
Bought Uber gift card through third party. Redeemed code and it was applied to my acct as UBER CASH. Though it shows as available balance, I was told it's not an accepted payment method any longer 5 minutes after redeeming it. Won't give voucher or refund. They insist I get refund from third party, makes no sense. They accepted and redeemed gift card, how can it not be an accepted form of payment? It's their gift card and it's now in your account. I can't use it and third party did their job, obviously, why would they be responsible for refund if the gift card was redeemed by Uber? I've contacted customer service several times and they don't even bother reading my messages as at first I was getting canned responses, now NO RESPONSE
2 years ago
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